Common Questions

Yes — most plant is supplied on operated hire, with a certified, experienced operator included in the quoted rate. Bare hire is available on selected machines where your own team will operate them: we ask for the operator’s certificate/logbook and photo ID before release, and bare-hire machines go out under signed bare-hire conditions with a refundable security deposit. If you are not sure which suits your job, ask — operated hire is usually cheaper once downtime and damage risk are counted.

Small plant (mixers, compressors, vibrators, pickups) hires from one day. Earthmoving plant and trucks hire from one day within Nairobi and its surrounds; for upcountry sites a minimum of three days usually applies so the transport cost makes sense. A hire day is a calendar day or eight machine hours, whichever comes first — additional hours are charged pro-rata, and part-days are charged as a full day. Long-term hires are billed weekly at contract rates.

Our standard rates are “dry” — the hirer fuels the machine. Fuel level and meter hours are recorded on the delivery note at hand-over; return the machine at the same level, or we top it up and invoice the difference at pump price plus a small handling charge. “Wet” hire (fuel included) is available on request and is quoted per machine per day based on expected consumption — useful on short or remote jobs.

We arrange lowbed transport to and from your site and handle loading, securing and the delivery inspection with your team. Mobilisation and demobilisation are quoted separately in writing, based on distance and the size of truck required. You are responsible for safe site access (including ground firm enough for the lowbed), any county or estate access permits, and telling us about overhead lines, weak bridges or underground services on the delivery route within your site.

Within Nairobi and neighbouring counties we target mobilisation within 24–48 hours of a confirmed booking, subject to availability. Upcountry mobilisation typically needs two to four days to plan transport and operator logistics. The written quote always states the mobilisation window we are committing to — if we cannot hit your date, we will say so before you book, not after.

Report it to the hire desk as soon as it happens — phone is fastest. Mechanical breakdowns are on us: our workshop aims to have a mechanic on site the same working day within Nairobi (next working day upcountry), and if a repair will take more than one working day we will swap in a replacement machine where one is available. You are not charged hire for downtime caused by mechanical failure once it has been reported; damage from misuse, incorrect fuel or unauthorised operation is charged to the hirer.

Yes — we mobilise plant and trucks across Kenya, including the Central, Rift Valley, Eastern, Coast, Western and Nyanza regions. Upcountry work is charged at the same hire rates; transport is quoted on distance, and operator accommodation and subsistence (where the operator cannot travel daily) are charged at cost and shown separately on the quote, so there are no surprises later.

A deposit is required to confirm a booking and is allocated against your hire charges. Short hires are invoiced on completion and payable on presentation; longer hires are invoiced weekly with payment due within seven days. Approved account clients may qualify for 30-day terms after a credit application. We accept M-Pesa, bank transfer (EFT/RTGS) and cheques from account clients. Overdue amounts may suspend plant on site under our Hire Terms, so talk to us early if an invoice will be late.

Our plant and vehicles carry insurance arranged by us, and operated hire includes our operator working under your site direction. You remain responsible for the insurance excess per incident, for loss or damage arising from misuse or negligence while plant is on your site (including providing reasonable overnight security), and for your own works insurances such as Contractors’ All Risks and public liability. Full detail is in our Hire Terms, and we can share certificates for your HSE file before mobilisation.

Yes. Tippers and flatbeds can be booked on their own for cart-away, aggregate supply or plant transfers, priced per trip or per day. Tell dispatch the material, volumes, collection and delivery points and any access limits, and we will size the truck — a 6-wheeler that fits the gate beats a 10-wheeler that doesn’t.

Shop orders are paid by Lipa na M-Pesa: at checkout we send a payment prompt (STK push) to the Safaricom number you enter — check the phone, confirm the business name and amount, and enter your M-Pesa PIN on the handset. We never see or ask for your PIN, and no card details are collected on this site. Your order is confirmed only when Safaricom confirms payment to us, which you can watch live on the order-tracking page; the M-Pesa receipt number is shown there. Orders above the M-Pesa single-transaction limit can be split or invoiced for bank transfer — contact us.

First check the phone has signal, is unlocked, and that the number you typed is the Safaricom line you want to pay from — the prompt arrives as a pop-up on the handset, not as an SMS. Give it a minute: busy SIM toolkits and M-Pesa prompts already in progress on the same line can delay it. If it still hasn’t arrived, open the order-tracking page and use Pay again (you can also send the prompt to a different number). Prompts expire after about 30 minutes, so a fresh one is always safe — you can never be charged twice for the same order, and Safaricom confirms each payment before we treat it as received.

Yes. Choose M-Pesa → Lipa na M-Pesa → Pay Bill, enter the paybill number shown on your order confirmation, and use your order reference (NLS-…) as the account number. We match the payment to your order automatically; if the amount differs from the order total it is flagged for our team rather than shipped, and we’ll call you to sort it out. Always keep the M-Pesa SMS receipt until your order is delivered.

Yes — prices include VAT at 16%, and the M-Pesa receipt number is shown on the order-tracking page as soon as Safaricom confirms payment. Reply to your order email, or contact accounts with your order number and company PIN, and we’ll issue an ETR invoice for your records. Bank transfer, cheque and 30-day account terms are available for corporate orders on application.

You never enter card details or your M-Pesa PIN on this site. Checkout only asks for the Safaricom number to receive the prompt; you approve the payment by typing your PIN on your own handset, and Safaricom tells us the result. We treat an order as paid only when Safaricom confirms the amount, and we store the receipt number as proof of payment. Anyone asking for your M-Pesa PIN — by phone, SMS or WhatsApp — is not us.

Yes. You can collect from our Nairobi yard free of charge once your order is confirmed ready, or choose delivery at checkout — delivery is arranged by our team after payment and charged at cost depending on distance and load (within Nairobi typically same- or next-working-day; upcountry by courier or consolidated with your next site load). Unused items in original packaging may be returned within seven days; warranty claims follow the manufacturer’s warranty through us.